Last Updated: 22/04/2025

Coastal Calm Studios ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following personal information:

• Your name

• Email address

• Phone number

• Booking information (dates of stay, number of guests, etc.)

• Payment and billing details (handled securely via third-party platforms)

• Any additional information you provide voluntarily via our website, email, or booking forms

2. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• When you make a booking via our website or third-party booking platforms

• When you contact us by email, phone, or through our website forms

• When you provide feedback or leave reviews

• When you interact with us via social media or promotional campaigns

3. Why We Collect Your Information

We collect and use your personal information to:

• Manage and confirm your bookings

• Communicate with you before, during, and after your stay

• Provide customer service and respond to enquiries

• Improve our website, services, and customer experience

• Meet legal and regulatory requirements

4. Disclosure of Personal Information

We do not sell your personal information. However, we may disclose your information to:

• Trusted third-party providers (e.g., payment processors, booking platforms, and website hosting services)

• Professional advisors (e.g., accountants, legal advisors) where necessary

• Government or regulatory authorities if required by law

All third parties are required to comply with privacy laws and protect your information.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely, and access is limited to authorised personnel only.

Where data is stored by third-party services (e.g., Lodgify, Stripe, Google), we rely on their security measures and data protection compliance.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, outdated, or incomplete. To do so, please contact us at:

📧 Email: [email protected]

7. Cookies and Website Analytics

Our website may use cookies and third-party tools (like Google Analytics) to collect anonymous data about how visitors use the site. This helps us improve functionality and performance.

You can disable cookies via your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., external booking platforms). We are not responsible for the privacy practices of these sites, so we recommend reviewing their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please get in touch:

Coastal Calm Studios
📧 [email protected]
📍 Sunshine Coast, QLD, Australia